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At Kingfisher Hotel & Country Club, we offer a venue with 3 stylish & well-equipped meeting rooms that are practical & adaptable to a range of configurations for conferences & meetings depending on the size of your event.
We cater for residential training, business conferences, product launches, award ceremonies, team building events or anything else you might require.
We can tailor these to day delegates or 24hr residential packages depending on what suits your needs.
With breakout areas & 160 acres of outdoor space we offer the perfect location to host your event. For those travelling by car we have ample free parking & deluxe overnight accommodation at our 29-bedroom hotel.
From intimate to opulent, our experienced team always goes above & beyond to tailor make an experience that best meets your objectives.
Kingfisher Hotel, Golf & Country Club prides itself on its customer focused approach, and as a family-run business it is our ethos to treat every meeting, event, wedding and private celebration like its our own. Our experienced team possess a passion to deliver warm and faultless service to every guest, with attention to detail and genuine hospitality at the heart of everything we do.
From the booking process through to the day of your event you will have a dedicated Events Co-ordinator who will oversee all the finer details to ensure that your event runs smoothly from start to finish.
Whether you are looking to host a conference or meeting, a team building activity, away day or a peaceful relaxing treat for your staff, Kingfisher Hotel, Golf & Country Club can cater for your every need.
For further information or to arrange a site visit please contact our events team at: events@kingfishercountryclub.com
With flexible function rooms Kingfisher Hotel, Golf & Country Club can accommodate meetings, conferences and events of all sizes.
Whether you are looking for private room hire, meeting spaces or a larger area for an AGM or conference we can accommodate your needs.
All of our event spaces are well equipped with high speed wi-fi connection, A/V ports and are located on the ground floor level.
Benefitting from natural light and picturesque lake views our larger suites boast dedicated entrances and outside terrace area’s for exclusive use.
Total Capacity | Suitable For | Lakeside Ballroom | Halcyon Pavilion | Bluebell Pagoda | Heron Suite (PDR) | FIVE (restaurant) | Spectrum Lounge (shared space) | |
---|---|---|---|---|---|---|---|---|
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Theatre / Auditorium | Suitable for short lectures or larger groups that do not require extensive note taking | 200 | 140 | 10 | 15 | 80 | - |
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Classroom | Used for long lectures with large numbers | 120 | 100 | - | 12 | 50 | - |
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Cabaret | Suitable for formal lunches & dinners. | 120 | 80 | - | - | 30 | - |
![]() |
Boardroom / Conference Style | Board Meetings and Smaller Groups | - | - | - | 12 | 20 | - |
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U Shaped | Used for Training Workshops and presentations | - | - | - | 8 | 20 | - |
![]() |
Banqueting - Tables of 8 | Used for meals or small group discussions | 180 | 120 | - | 12 | 40 | - |
Please use this form if you would like more information about our services at Kingfisher Hotel, Golf & Country Club.
The information you provide will only be used in line with Data Protection Law. If you would like more information on how your information is used, how we maintain the security of your information, and your rights in relation to the information we hold about you, please see our Privacy Policy.
1. Introduction
These are the terms and
conditions that apply when you reserve a room at Kingfisher Hotel, Golf and
Country Club.
You will be asked to confirm
your acceptance of these terms and conditions when you make a reservation.
We reserve the right to amend
these terms and conditions at any time and you should therefore check them each
time you make a reservation. The terms and conditions applying to your
reservation will be those in place on the date that you make your reservation.
Additional terms apply to your
use of our digital channels whether or not you make a reservation through them.
These are published on the relevant digital channel.
2. Reservations
To reserve your room please
follow the instructions as applicable.
You must be at least 18
years old to make a reservation.
You will need to provide
your credit or debit card details to secure your reservation. Kingfisher
Country Club accepts Visa, Visa Debit, American Express to secure a
reservation.
Please check that the details
of your reservation are complete and accurate before you confirm your
reservation. We will not be liable for any delay if you provide us with
incorrect information.
We will confirm our
acceptance of your reservation by sending you an email to the email address
that you provide during the reservation process. The contract between us for
the provision of your room and any additional services added to your
reservation will be formed when you receive this email confirmation from us.
If you think that there is a
mistake in your reservation or if you require any changes to a confirmed
reservation, please contact
us to discuss. For
more information on cancellation, please see section 10 Cancellation, below.
3. Group reservations
A reservation of five rooms or
more is a group booking. If you wish to
make a group booking of 5+ rooms, please call our reservation team on
01908 562332.
4. Room prices
Kingfisher Hotel adopts
dynamic pricing and the price of our rooms fluctuates based on demand. When you
make a reservation request, we'll give you a total price for the rooms and
number of nights you've requested. The price you pay is the price quoted to you
at the time you make your reservation.
Room prices are per room, per
night and are inclusive of VAT at the applicable rate at the time of your
reservation. Breakfast is included in all our room rates.
Meals and other extras are not
included in the room price but you may be able to add them to your reservation
during the booking process or they may be available to you during your stay.
Flex: If you
book a Flex rate you may choose whether to pay for your room in full at the
time of booking or to pay on arrival. Please see section 10 cancellation for
full rate restrictions.
Non-Flex: Non-Flex is a more restricted rate that
may be offered subject to availability. Payment in full is required for all
Non-Flex bookings at the time of booking. This is inclusive of all extras
ordered at the time of booking. Please see section 10 cancellation for full
rate restrictions.
5. Occupancy
The maximum room occupancy is
two adults. Daybeds (for children under the age of 12) and cots are available
with a maximum occupancy of two adults and one minor. We do not charge for the
provision of cots and daybeds and are free of charge. Please give sufficient
advance notice at the time of booking. You must not exceed the maximum
occupancy for the room allocated to you. We reserve the right to conduct checks
on occupancy. Occupancy is not transferable.
Children under 18 are not
permitted to stay at Kingfisher Hotel unless a parent or guardian is also
staying in the hotel. We reserve the right to request valid photographic proof
of identity and age, so please bring this with you otherwise where requested
you will not be permitted to stay.
6. Accessibility
Kingfisher Hotel has two rooms
which are specially adapted for customers with disabilities. For more
information view our Access Statement.
7. Special requests
Although
Kingfisher Hotel will try to accommodate special requests, all rooms are
subject to availability.
We
are unable to accept foreign currency exchange at Kingfisher Hotel and you will
need to visit an exchange bureau or bank to exchange your currency.
8. Meals
Breakfast is included in the
room price.
You may add dinner and/or a
meal deal (where available) when you make your reservation. A ‘Breakfast to Go
Box’ is available upon request. Please submit your request to Reception no
later than 2230 the night before.
The meal deal is available for
adults only and includes a three course dinner from the TDH menu and as
advertised on our website.
9. Paying for your room
If you have not paid for your
room and any extras added to your booking in full at the time you make your
reservation, you will need to pay on arrival.
Payment may be made by
credit/debit card (Visa, Visa Debit, MasterCard, American Express). The expiry
date of your debit/credit card must be later than the end of your stay. We do
not accept cheques or cash for room purchase.
10. Cancellation
Your right to cancel
Flex rate room bookings may be cancelled up to 24
hours on the arrival date. If you cancel your reservation up to 24 hours on the
day of arrival and have paid for the room in advance by debit/credit card, a
full refund will be processed to the same debit/credit card normally before 9am
the next working day though it may take a few days for the funds to reach your
account. A cancellation reference will be given and should be retained as proof
of cancellation.
If you cancel a reservation on
the day of arrival (including any "no show") and have not already
paid for the room in advance you will be charged a cancellation charge
equivalent to 50% of the total charges reserved for the duration of your stay.
A cancellation reference will be given and should be retained as proof of
cancellation.
If you decide to shorten your
stay you must inform reception at the Kingfisher Hotel that you are staying in within
24 hours or 11am on the day you wish to check out. Otherwise you will be
charged a cancellation charge equivalent to one night’s total accommodation per
room booked and for any meals and other extras booked for the following
day.
Any ‘no show’ will be charged
at 100% of the charges reserved.
Non-Flex rate room bookings may be cancelled within 24
hours of making a booking and are non-refundable under all circumstances.
If you’ve made a group
booking, our cancellation terms are as follows:
·
For
4 rooms or fewer, we’ll need full payment 14 days before arrival. This is
non-refundable, but you can cancel your booking free of charge if you do so
before this time.
·
For
5 rooms or more, we’ll need a 50% deposit 28 days before arrival and the
balance 14 days before arrival. These payments are non-refundable, but you can
cancel your booking free of charge if you do so before we take a deposit.
Where you cancel (including any “no show”) a group booking and there is a
non-refundable payment retained by us, this total amount is a cancellation
charge to compensate the hotel for the cancellation and is not for any
service.
Our right to cancel
Your breach
We may cancel your reservation
at any time with immediate effect by giving you written notice (which includes
email) if:
·
you
do not pay us when you are required to do so; or
·
you
break the contract between us in any way.
If we cancel your reservation
where you are at fault, we reserve our legal rights in respect of your breach
of contract. Where your stay had/has not yet commenced, the total payment
made or to be made by you for such room shall be deemed a cancellation charge
and is not for any service.
Events outside our control
We may also cancel your
reservation if an event outside of our control (including industrial action,
explosion, fire, flooding, and failure of power and/or water supplies or
emergency evacuation) means that we are unable to make your room available to
you. In this case we will contact you to let you know as soon as possible and:
·
if
you have already paid for your room, we will refund your payment to you; or
·
if
you have not yet paid for your room, you will not have to make any payment to
us.
Same as set out above, we will
not be liable or responsible for any failure to perform, or delay in
performance of, any of our obligations that is caused by an event outside of
our control. This does not affect your statutory rights.
11. Arrival and departure
Rooms are available from 3pm
on the arrival date. Please let Kingfisher Hotel know if you are likely to
arrive after 10pm.
Guests will be asked to
provide proof of identity and nationality upon check-in. Overseas guests,
excluding Republic of Ireland and Commonwealth citizens, will be asked to
complete a registration form and provide their identity card / passport
details. Acceptable forms of identification are: a passport, driving licence,
ID card or police warrant card.
Rooms must be vacated by
1100 on the day of departure. Failure to leave your room by this time may
result in a late check-out charge.
12. Kingfisher Hotel expectations of you (and
your group)
You must not:
·
smoke
anywhere inside any Kingfisher premises. This includes the smoking of
e-cigarettes. Permitted smoking areas will be identified on site. Smoking on Kingfisher
premises outside of the designated smoking area will result in a £100 fine;
·
bring
any pets onto the premises, with the exception of assistance dogs;
·
bring
any potentially dangerous or hazardous materials or equipment onto Kingfisher
Hotel premises;
·
use
any electrical appliances that may set off the fire alarm system, such as
toasters, mini cookers or portable grills;
·
tamper
with any fire alarms or emergency equipment;
·
utilise
Kingfisher rooms to use or store items (personal or otherwise) which could in
the sole opinion of Kingfisher Hotel cause damage to the room, or be a risk to
the health and safety of staff or property. This includes any items with a
naked flame;
·
prevent
Kingfisher Hotel management, housekeeping and/or maintenance staff from access
to your room(s) as and when required by Kingfisher Hotel, with housekeeping
permitted full access at least once every two days;
·
remove,
damage or destroy any Kingfisher Hotel property;
·
use
any of the technology provided by Kingfisher Hotel to download or access any
unlawful or obscene material; or cause unreasonable disturbance to our other
guests or any Kingfisher Hotel staff.
If you or your group cause
damage or loss of any kind to the hotel, other guests or their property, you
(as the person making the booking) will be responsible for that damage or loss
and you shall be liable to pay to Kingfisher Hotel on demand the amount required
to make good or remedy such damage or loss.
You and the members of
your group must not resell or transfer your reservation (or any part of it) nor
advertise, market or otherwise offer any Kingfisher Hotel room for sale either
on its own or as part of a combined offer. Kingfisher Hotel will not honour any
reservations made in this way and does not accept any liability for doing so.
If you are a Tour Operator and wish to book rooms at a Kingfisher Hotel you
should contact Kingfisher Hotel directly on 01908 562332.
If you or your group cause
damage to the hotel, other guests or their property, or otherwise breach any of
these terms and conditions, Kingfisher Hotel reserves the right to:
·
cancel
your reservation with immediate effect and (if appropriate) eject you from the
premises;
·
cancel
key cards;
·
restrict
access to the hotel;
·
remove
your items from the room and hotel, disposing of such items (at no cost and no
liability) to a local charity to the extent such items are not collected from
us within 7 days of removal;
·
retain
all sums paid by you and/or charge you the full amount of your reservation;
and/or
·
refuse
future reservations from you and/or refuse you entry or accommodation at any of
our hotels.
Kingfisher Hotel will not be
liable for any refund or compensation in such circumstances.
Kingfisher Hotel reserves the
right to decline or cancel reservations made and stays in progress by those who
have previously breached these terms and conditions (as may be updated from
time to time), whether the reservation is in that name or not.
We reserve the right to change your room allocation at any point during your
stay for any reason.
13. General
FAQs
Please see our Frequently
Asked Questions for further information
about your stay at Kingfisher Hotel.
Your information
We keep your personal data
safe and secure. Full details about how we use your data are set out in
our Privacy Notice (click
link for further details). Similar to other commercial websites, this website
and the System utilises a standard technology called cookies and web server
logs to collect information about how the website and/or the System is used and
how to improve them. Further details can be found in our Cookie Notice. By
providing information about you and your booking group (as outlined in the
Privacy Notice) when making a reservation, you consent (on your behalf and on
behalf of each member of your group) to such processing and you warrant that
all information provided by you is accurate.
The contract
This contract formed when we
confirm your reservation is between you and us. No other person shall have any
rights to enforce any of its terms, whether under the Contracts (Rights of
Third Parties Act) 1999 or otherwise.
Your rights
If you are a non-business
customer you have certain rights under consumer protection legislation. Nothing
in these terms and conditions is intended to affect those rights.
Our liability
We accept liability for death
and personal injury arising from our negligence or that of our employees and
agents. We do not seek to exclude our liability for fraudulent
misrepresentation by us or our employees or agents.
We do not accept liability for
failure to meet any of our obligations where such failure is due to events
beyond our reasonable control.
If we breach these terms and
conditions for reasons within our control we shall only be liable for losses
that are direct losses and a reasonably foreseeable consequence of such breach.
Save as prohibited by
applicable law, we shall not be liable whether in contract, tort (including
negligence) or for breach of statutory duty, or in any other way, for any
indirect or consequential losses including:
·
loss
of income, sales or revenue;
·
loss
of business;
·
business
interruption;
·
loss
of profits or contracts;
·
loss
of anticipated savings;
·
loss
of data;
·
loss
of reputation and/or goodwill; or
·
wasted
management or office time.
Where we are liable to you
(save as prohibited by applicable law) our maximum liability to you whether in
contract, tort (including negligence) or for breach of statutory duty shall in
no event exceed the price of your reservation unless the Hotel Proprietors Act
1956 applies, in which case our liability will be limited to the maximum
prescribed under that Act.
Applicable law
These terms and conditions,
their subject matter and formation (and any non-contractual disputes or claims)
are governed by and construed in accordance with English law.
If you are a consumer you and
we both agree that the courts of England and Wales will have non-exclusive
jurisdiction over any claim arising from, or related to, your reservation
and/or stay at Kingfisher Hotel. We retain the right to bring proceedings
against you for breach of these terms and conditions in your country of
residence or any other relevant country. If you are a resident of Northern
Ireland you may also bring proceedings in Northern Ireland, and if you are
resident of Scotland, you may also bring proceedings in Scotland.
If you are making a
business reservation, you and we agree that the courts of England and Wales
will have exclusive jurisdiction over any claim arising from, or related to
your reservation and/or stay at Kingfisher Hotel.
Severability
If any part of these terms and
conditions is deemed invalid, illegal or for any reason unenforceable then that
part will be deemed deleted and will not affect the validity and enforceability
of the remaining parts. Any failure by us to enforce our rights or remedies
under these terms and conditions or otherwise shall not be construed as a
waiver by us of those or any other rights or remedies.
All rights not expressly
granted in these terms and conditions are reserved.
14. Contact us
If you require further
information or have any questions regarding our website or these terms and
conditions, then please contact Kingfisher Hotel directly on 01908 562332.
This notice describes how we process
your personal data.
If you book a hotel room with Kingfisher Hotel
or a table in our restaurant, the controller is ‘Kingfisher Country Club Ltd’.
The address of the company is
Kingfisher Hotel, Golf and Country Club, Buckingham Road, Deanshanger, MK19 6JY
, United Kingdom. Please see “How do I
get in touch with you” below for contact details for specific matters.
You have the right to object to some
of the processing which Kingfisher Hotel carries out. More information about your rights and how to
exercise these is set out in the section headed “Your rights” below.
This notice applies to: Bookers;
Guests; Visitors; Callers; and - other customers. And, anyone contacting,
visiting or using our: Website; Apps; Social Media Pages; Reservations; Guest Service
Team; and – Hotel.
1.
Summary of the purposes for processing
your personal data and the legal basis for doing so:
• We process personal data to make,
amend and administer room bookings, provide hotel services, process and store
payment details to provide products and services (such as meals, leisure
facilities and car parking). We also deal with enquires, gather customer
feedback, undertake market research and direct marketing (including analysis to
create profiles), in our legitimate interests to promote our business and
improve our service and delivery.
• When booking with us, we don’t ask
for accessibility, dietary, health or other sensitive personal data. If you (or someone on your behalf) do provide
such information to us, please be aware we may need to ask for your explicit
consent. In some cases, it may be
permissible for us to have such data as it is in your vital interests that we
do so.
• On our websites we use analytical
cookies plus similar technologies are included in our marketing emails, as
explained in our https://INSERTLINK.html. You can reject and block cookies in your
browser settings.
• We monitor social media to respond
to comments or complaints about our business and with the permission of the
platform owner we may reproduce your comments on our website, on the lawful
basis of our legitimate interests.
2.
In our legitimate interests, we also
seek to prevent and detect crime as well as protect our business and premises.
• In order to fulfil the above
purposes:
o
we disclose your personal data to payment providers, technology providers,
insurers, and other specialist professional and technical service providers to
manage your bookings, arrange payments, and provide services.
• We keep your data to enable us to fulfil
our contract with you or to provide services, where required by law, to respond
to a question or complaint, to obey rules about keeping records, to uphold or
protect contractual and legal rights and/ or where it is in your or another
party’s vital interests and/ or our legitimate interests. Where we process
personal data on the basis of your consent, we will retain it for as long as
required for the specified purpose. We also keep your data in line with any
statutory limitation periods and for tax, legal or regulatory purposes.
Your rights:
• Any consent(s) you give us may be
withdrawn at any time.
• You have an absolute right to object
to direct marketing (and any profiling for the purposes of direct marketing) at
any time.
You also have the qualified right to:
o request access, rectify, and erase
your personal data;
o object to processing for any purpose
where we rely on our legitimate interests as the legal basis;
o restrict processing; and
o supply or transfer your personal
data in a portable format.
Where you exercise any of your rights,
we will process your personal data to comply with your request in accordance
with our legal obligations.
·
You have the
right to lodge a complaint with the data protection supervisory authority of
the country in which you are resident, work or in which your complaint arises.
For the contact details of the Information Commissioner in the UK see
www.ico.org.uk, for Information Commissioner in the Isle of Man see
www.inforights.im and for the Office of Information Commissioner in Jersey see
https://oicjersey.org . Details of all EU supervisory authorities can be found
at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080
·
We may provide
additional information during the booking and check-in process and at other
points at which we collect your personal data.
3.
If you wish to exercise your rights,
please visit: http://www.kingfishercountryclub.co.uk/contact-us.html where you
will find our email address info@kingfishercountryclub.com . Please select this email link which will
direct you to your email browser. Please add “Privacy” in the “subject box” as
your reason for contact.
Personal information we collect:
We collect personal information when
you book with us or request or use our services. This includes hotel and restaurant visits,
using our websites or apps, or corresponding with us. We may also receive personal data about you
from another source. This includes:
• Personal Identifiers - title, name,
marital status, postal and email addresses, postcode, IP addresses and contact
telephone numbers. We may also collect the names of those who are part of a
group booking where necessary, and the age of children to meet your needs (e.g.
to provide a cot) and enable us to confirm any restrictions that may apply to a
room booking;
• Business-to-Business Information - for
corporate customers and corporate business leads and contacts: job title, business
address and business email address;
• Transaction Information - payment,
reservation and booking details, including meals, beverages & car parking;
• Membership information - membership
details for rewards and Kingfisher Country Club Ltd
Business Account programmes;
• Shareholder information – where you present
a Kingfisher Country Club Ltd shareholders’ card;
• Facebook Page Insights Data - In relation to
our Facebook Pages, we may receive Insights Data from Facebook, i.e. aggregated
data that can help us to understand how visitors are engaging with our Page,
which may be based on personal data collected during your visit to our Page or
its contents. In relation to the processing of this personal data only, we are
joint controllers with Facebook Ireland Limited. Facebook Ireland Ltd has
agreed to take primary responsibility under the GDPR for the processing of
Insights Data and to comply with all applicable obligations under the GDPR with
respect to the processing of Insights Data, so all requests and queries should
be addressed to Facebook Ireland Limited. The Page Insights Controller Addendum
[Link] sets out our respective responsibilities and is subject to the
jurisdiction of the Irish Courts and the laws of Ireland. The Irish Data
Protection Commissioner is the lead supervisory authority; and
• Customer special requests and feedback
including complaints - via direct telephone, emails and online free text
fields.
Third parties, including where we are
joint controllers, that we receive personal data from may include:
• Travel agents, booking agents, other
agents, tour operators and schools;
• Corporate customers and public
information sources;
• Comparison and review websites;
• Social networks;
• Car park operators;
• Business Account management
operators;
• Market researchers;
• Marketing service providers and
advertising technology providers;
• Government and law enforcement
agencies;
• Other licensees in accordance with
licensing requirements;
• Other hotel providers and/ or other
organisations as part of their contingency plans
4.
Kingfisher
Country Club Ltd
How do we use your information, and
what is the legal basis for this use?
• To fulfil a contract, or take steps
linked to a contract. This is relevant when you want to make a reservation with
us or receive other products and services from us such as meals and includes:
o making, amending or administering your room
booking and meal orders;
o providing products and services
requested by you;
o verifying your identity;
o processing payments;
o to administer your ‘My Kingfisher’
account or Business Account;
o to administer your Kingfisher
Business Account;
o communicating with you;
o providing customer services,
including managing complaints; and
o alerting you by text, email or phone in the
event of an unplanned incident, as a result of which we have to make alternative
arrangements under our contract (or where we believe it is in your vital
interests).
If the information we request is not
provided, we may not be able to enter into or comply with a contract or our
legal obligations;
• In our legitimate interests
regarding the conduct of our business, in particular:
o
ensuring customer
satisfaction, maintaining goodwill and dispute resolution
o provide technical support and
investigate and process any complaints about our website or our products or
services, and to maintain appropriate records for internal administrative
purposes. We reserve the right to
request evidence to support any claims or complaints.
5.
To protect our business and prevent
fraud;
o monitor, test and control the
performance and security of our systems, networks, processes and premises to
prevent and detect fraud and protect our business;
o monitor claims/spend in relation to accommodation
and Food and Beverage (including profiling); and
o if you provide a credit or debit
card as payment, we use third parties to check the validity of your bank
account or card details in order to prevent fraud.
o
for business
performance and improvement
o monitor and record CCTV, call
communications, including incoming and outgoing calls and emails for staff
training, quality improvement purposes and establishing facts; and
o analyse transactions to enable us to
improve our services and products and plan for our business.
o
Safety &
Security of our Guests and Employees
o to protect premises and for security
purposes including information recorded from CCTV;
o to monitor food safety and hygiene;
o to obtain statements from witnesses
to accidents and other incidents; and
o for the detection and prevention of
crime.
Developing and Marketing Products and
Services;
o for raising brand awareness;
o to understand you better as a
customer by analysing your transactions and other information you provide to us
or which we learn through your interactions with us;
o for marketing (including creating
profiles), competitions and promotions by post, email, text and push
notification where permitted to do so by law (for an alternative lawful basis,
see consent below);
o we may use your data to provide
personalised promotional offers to you;
o we may also use your data to provide
you with personalised promotional offers on selected partner websites (for
example, you might see an advertisement for our products on a partner site such
as Facebook);
o we also share some of your information
with marketing service and ad technology providers and digital marketing
networks, such as Facebook, Google to present advertisements that might
interest you.
For example we may transfer
information about you to such providers so that they may recognise your devices
and deliver interest-based content and advertisements to you.
6
The information may include your name,
email, device ID, or other identifier in encrypted form. The providers may process the information in
hashed form. These providers may collect
additional information from you, such as your IP address and information about
your browser or operating system; may combine information about you with
information from other companies in data sharing cooperatives in which we
participate; and may place or recognize their own unique cookie on your
browser. These cookies may contain
demographic or other data in de-identified form;
o for monitoring the use of our
websites, apps and Facebook Pages in order to improve their performance, understand
how people are engaging with them and optimise our media spend;
o we use personal data of some
individuals to invite them to provide feedback or take part in market research;
and
o for developing corporate business
and applying rates.
Legal and Regulatory purposes
o in connection with legal claims,
compliance, regulatory and investigative purposes as necessary (including
disclosure of such information in connection with claims, legal process or
litigation);
o to comply with health and safety
legislation, including accounting for the number of individuals on our premises
and logging accidents;
o to prevent, investigate and/or
report suspected fraud, terrorism, security incidents or other crime, in
accordance with applicable law; and
o to anonymise personal data when we
no longer need to process it.
Where you give us consent:
o we will send you emails, texts and
push notifications in relation to products and services provided by us (for an
alternative lawful basis see “legitimate interests” above);
o when you use our websites or apps,
we place cookies and use similar technologies on your computer, mobile or other
device and we use such technologies such as pixel tags and web beacons in
marketing emails and communications (also see our Cookie Notice);
o we may use credit checks if you
apply for a Business Account;
o to participate in competitions we
run and, if you win, to use your information for promotional purposes;
o we will process health information,
such as dietary, accessibility, and allergy information you or a party on your
behalf provides to us (we may also be able to do this where it is in your vital
interests);
o when you make a donation to a
charity, we will process your payment for this purpose; and
o on other occasions where we ask you
for consent, we will use the personal data for the purpose which we explain at
that time.
You have the right to withdraw consent
at any time.
7.
For purposes which are required by
law:
o to record the identity and
nationality of overseas guests (excluding the Republic of Ireland and
Commonwealth citizens) on check-in. These guests will be asked to complete a
registration form and provide their identity card/passport details, to comply
with the Immigration (Hotel Records) Order 1972, as amended. Acceptable forms
of identification are: a passport, driving licence, ID card or police warrant
card.
UK;
o in response to requests by
government, law enforcement authorities, or intelligence services and court
orders;
o if required to comply with health
and safety legislation to which we are subject;
o we may be required to share
information with other licensees in accordance with local licensing
requirements; and
o responding to a rights request under
data protection legislation.
To protect your vital interests or
those of another person:
o disclosing your personal data to the
emergency services where we believe it is necessary to protect your vital
interests or the vital interest of another person; and
o where you (or a person acting on
your behalf) provide us with dietary or other personal health data such as
allergies.
Other recipients that we disclose, transfer or share your personal data with:
Group companies
We will share your personal data with Kingfisher Country Club and
other companies in the Kingfisher
Country Club Ltd group for
administering hotel and restaurant services & products. Details of the Kingfisher Country Club group can be found on our corporate website
at www.kingfishercountryclub.co.uk. Kingfisher
Hotel shares data within Kingfisher Country Club Ltd
when providing with support, advisory,
IT, safety and security, including CCTV, and other services.
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Kingfisher
Country Club Ltd is the representative of Kingfisher Hotel.
Service Providers
For some activities Kingfisher Hotel
uses third party service providers including where we are joint controllers.
Your personal data will be disclosed to such organisations where this is
necessary to provide a service to you, or where it is in our legitimate
interests. For example, we use third parties to:
o administer bookings; provide Wi-Fi; undertake customer feedback surveys; provide
analytics; send promotional offers;
provide personalised advertisements; provide insurance; provide IT development, support, maintenance
and hosting, including the provision of applications and website hosting;
process payments to enable you to pay by credit or debit card; provide credit checks and fraud checks; and
provide CCTV systems and maintenance.
Other parties
Personal data may be shared with
regulators, government authorities and/or law enforcement officials for the
prevention or detection of crime, if required by law or if required for a legal
or contractual claim or regulatory purposes.
We disclose your personal data to
payment providers, technology providers, insurers, and other specialist
professional and technical advisers to manage your bookings, arrange payments
and provide services.
With your consent, we will also
disclose your personal data to Ombudsman services and Citizens’ Advice.
Restructure and sale
We may restructure our internal group
of companies so that different group companies run our hotels and related
services. So, for example, in the future Kingfisher Country Club Ltd
(or another group company) may take
over responsibility for the running and operation of hotels from Kingfisher
Hotel. If this happens we will let you know and your data may be shared with
such company and processed as set out in this notice.
In the event that the business is sold
or integrated with another business, your details may be disclosed to our
advisers and any prospective purchaser’s adviser and will be passed to the new
owners of the business.
International transfers
Sometimes we may need to send or store
your data outside of the European Economic Area (the EU plus Iceland,
Lichtenstein and Norway) (‘EEA’). For
example, to follow your instructions, comply with a legal duty or to work with
or receive services from our service providers who we use to help run your
accounts and our services.
If we do transfer information outside
of the EEA, we will make sure that it is protected by using one of these
safeguards:
• Transfer it to a non-EEA country
with privacy laws that give the same protection as the EEA. Some countries have
been deemed adequate by the EU.
• Put in place a contract with the
recipient that means they must protect it to the same standards as the EEA or
use other mechanisms and measures to achieve adequate protection. We also may
use the Standard Contractual Clauses published by the EU.
• Transfer it to organisations that are part
of Privacy Shield. This framework sets privacy standards for data sent between
EU countries and the US. It makes sure those standards are similar to what is
used within the EEA.
• Binding corporate rules. These are internal
rules adopted by group companies to allow international transfers of personal
data to entities within the same corporate group located in countries which do
not provide an adequate level of protection.
Business Account
If you apply for a Business Account a separate Privacy Notice will also apply. Further information is available by contacting us by telephone directly on 01908 562332.
Significant automated decision-making
Like many businesses we use business
rules on financial and other information in order to detect and prevent fraud.
When used, these may identify a risk and, as a result, a particular transaction
may not be processed.
9.
What rights do I have?
Withdrawing consent or otherwise
objecting to direct marketing.
Wherever we rely on your consent, you
will always be able to withdraw that consent.
We will continue to process your personal data for other purposes on a
different lawful basis (other than consent) where that applies.
In some cases, we are able to send you
direct marketing without your consent where we rely on our legitimate
interests. You have an absolute right to
opt-out of direct marketing and any profiling we carry out for direct
marketing, at any time. You can do this by clicking on the 'unsubscribe'
link located in the footer of every marketing email or text.
Other qualified rights
• You have the right to know whether
or not we process information about you and to access that information.
• You have the right to update,
correct and complete any information we hold about you which is inaccurate or
incomplete.
• You have the right to obtain the
personal data you provide to us for a contract or with your consent in a
commonly used, structured and machine-readable format, and to ask us to share
(port) this personal data to another controller.
• You have the right to ask that we
erase or restrict (stop active) processing of your personal data.
• In addition, you can object to the
processing where the lawful basis is our legitimate interests.
These rights may be limited, for
example if fulfilling your request would reveal personal data about another
person or you ask us to erase information which we are required by law to
keep. Where you object to us processing
personal information we may have a compelling justification for processing
it. Relevant exemptions are also
included within the data protection laws that apply in the UK. We will inform you of relevant exemptions we
rely upon when responding to any request you make.
To exercise any of these rights, you
can get in touch with us using the details set out below. If you have concerns,
you have the right to complain to the data protection supervisory authority of
the EU Member State in which you are resident, work or in which your complaint
arises. In the UK, the supervisory authority is the Information Commissioner.
Details of all EU supervisory authorities can be found at:
http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080
How long will you retain my personal data?
We keep your data to enable us to
fulfil our contract with you or to provide services, where required by law, to
respond to a question or complaint, to obey rules about keeping records, to
uphold or protect contractual or legal rights or where it is in your or another
party’s vital interests or our legitimate interests. Where we process personal
data on the basis of your consent, we will retain it only for as long as
required for the specified purpose. We also keep your data in line with any
statutory limitation periods and for tax, legal or regulatory purposes.
The period for which we will retain
your personal data depends on the purposes for which we are processing it and
where the same personal data is processed for two or more purposes, we will retain
it for the longest period. For example,
we retain:
• CCTV recording for up to 31 days;
• for up to 1 year incoming and
outgoing voice recordings (although we will keep a record of any consent you
give us during a call for as long as we rely on it as the lawful basis for
processing);
• for up to 25 months from your last
stay, any personal data we process for managing your hotel or restaurant
bookings;
• for up to 36 months after it is
resolved, any personal data we process in relation to queries, complaints or
feedback (other than market research surveys) relating to your hotel or
restaurant booking;
• until a period of 3 years has elapsed since
your last interaction with us, personal data we process for marketing
(including profiling) purposes, unless you ask us to stop sending electronic
direct marketing, in which case we will act on your request, and then keep a
record of your request indefinitely;
• for 3 years in the case of accident report
forms (or for accidents relating to a child, for 3 years after the child’s 18th
birthday);
• for up to 6 years from your last stay or
access to your account, any personal data in an account you have set up with
us, for example a My Kingfisher Account or Business Booker Account;
• for up to 6 years, financial and
transactional data for the purposes of insights and analytics; and
• for up to 7 years, financial information for
accounting, business reporting, analysis and audit purposes.
In any of the cases mentioned above,
we may retain the personal data for longer, if it is required for the purposes
of any internal or external investigation or litigation. In these cases, it may
be retained until the matter is resolved.
We may keep your data for longer in line with any limitation periods, or
if we cannot delete it, e.g. for tax, legal or regulatory reasons.
You have the qualified right to
request deletion of your personal data at any time, or we may choose or be
obliged to erase your personal data earlier, for example if we no longer need
to process it.
Cookies and other similar technologies
we use
Information about the first and third
parties cookies and other technologies we use is available in our Cookie
Notice.
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How do I get in touch with you?
Queries and exercise of rights
If you have any queries or want to
exercise any of your rights, please see the “Contact Us” page on our website
where you will find our email address info@kingfishercountryclub.com Please select this email link which will
direct you to your email browser. Please add “Privacy” in the “subject box” as
your reason for contact.
General data protection queries
If you have any queries about the way
we process your personal data, you can get in touch at privacyofficer@kingfishercountryclub.com.
This Privacy Notice was last updated
on 8th March 2020. Any
changes to this Privacy Notice will be communicated on our website.