KINGFISHER

1. Introduction

These are the terms and conditions that apply when you reserve a room at Kingfisher Hotel, Golf and Country Club.

You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.

We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.

Additional terms apply to your use of our digital channels whether or not you make a reservation through them. These are published on the relevant digital channel.

2. Reservations

To reserve your room please follow the instructions as applicable.

You must be at least 18 years old to make a reservation.

You will need to provide your credit or debit card details to secure your reservation. Kingfisher Country Club accepts Visa, Visa Debit, American Express to secure a reservation.

Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay if you provide us with incorrect information.

We will confirm our acceptance of your reservation by sending you a confirmation email to the email address that you provide during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from us.

If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact us to discuss. For more information on cancellation, please see section 10 Cancellation, below. 

3. Group reservations

A reservation of five rooms or more is a group booking.  If you wish to make a group booking if 6+ rooms, please call our central reservation team on 01908 562332.

4. Room prices

Kingfisher Hotel adopts dynamic pricing and the price of our rooms fluctuates based on demand. When you make a reservation request, we'll give you a total price for the rooms and number of nights you've requested. The price you pay is the price quoted to you at the time you make your reservation.

Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation. Breakfast is included in all our room rates. 

Flexible Rate: If you book a Flexible rate you may choose whether to pay for your room in full at the time of booking or to pay on arrival or departure. Please see section 10 cancellation for full rate restrictions. 

Pre-Purchase Rate: Pre-Purchase rates are a more restricted rate that may be offered subject to availability. Payment in full is required for all ‘Pre-Purchase’ bookings and will be taken during the period between (a) the date your booking was made and (b) your scheduled arrival date (as shown on your booking confirmation). This is at the hotel’s discretion. This is inclusive of all extras ordered at the time of booking.

Should we be unable to process your card details to take this payment for any reason your reservation will be deemed invalid and a bedroom(s) may not be reserved for you. Whilst every effort is made to advise you in this event, it remains your responsibility to ensure that the hotel has been able to do so. Please see section 10 cancellation for full rate restrictions.

5. Occupancy

The maximum room occupancy is three persons, not exceeding two adults.

The provision of cots are available for children up to 3 years old and are included in the infant rate of £10. Daybeds are available for children aged between 4-17 years and are included in child rate of £10.

Daybeds (for children 4-17 years old) are available with a maximum occupancy of two adults and one minor.

We are unable to accommodate both travel bedding types or more than one type (travel cot, or a travel daybed), in our bedrooms.

Please give sufficient advance notice at the time of booking. You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy. Occupancy is not transferable.

Children under 18 are not permitted to stay at Kingfisher Hotel unless a parent or guardian is also staying in the hotel. We reserve the right to request valid photographic proof of identity and age, so please bring this with you otherwise where requested you may not be permitted to stay. 

6. Meals

Breakfast is included in the room price for both adult and child rates.

You may add a Dinner inclusive deal when you make your reservation. The Evening meal deal is available for adults only and includes a three course £35 dinner allowance from the TDH menu and/ or as advertised in-house.

We reserve the right to change our menu offering seasonally and as required.

7. Child Policy

Access to the Health Club Spa, Sauna and Steam Room facilities is restricted to those aged 13 years and under and Fitness Suite 16 years and under.

With a full paying adult, children under 2 eat free. Children’s meals are charged as taken at the published menu(s) and prices.

Please note that we are unable to allow children to stay in our suite and we respectfully ask that all children vacate Five Restaurant and Spectrum Lounge by 9.30pm at the latest.

8. Accessibility

Kingfisher Hotel has two rooms which are specially adapted for customers with disabilities. For more information view our Access Statement.  

9. Special requests

Although Kingfisher Hotel will try to accommodate special requests, all rooms are subject to availability.

We are unable to accept foreign currency exchange at Kingfisher Hotel and you will need to visit an exchange bureau or bank to exchange your currency.

10. Cancellation

Your right to cancel

‘Flexible’ rate plans may be cancelled up to 24 hours of the arrival date. If you cancel your reservation up to 24 hours on the day of arrival and have paid for the room in advance by debit/credit card, a full refund will be processed to the same debit/credit card normally before 9am the next working day though it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.

If you cancel a reservation on the day of arrival and have not already paid for the room in advance you will be charged a cancellation charge equivalent to 50% of the total charges reserved for the duration of your stay. A cancellation reference will be given and should be retained as proof of cancellation.

If you decide to shorten your stay you must inform reception giving at least 24 hours of the day you wish to check out. Otherwise you will be charged a cancellation charge equivalent to one night’s total accommodation per room booked and for any meals and other extras booked for the following day.  

Any ‘no show’ will be charged at 100% of the charges reserved.

‘Pre-Purchase’ rate plans may be cancelled however are non-refundable under all circumstances.

 If you’ve made a group booking, our cancellation terms are as follows:

·       For 6 rooms or more and irrespective of any Flexible-Rate plan in place, we’ll need a 50% deposit 28 days before arrival and the balance 14 days before arrival. These payments are non-refundable, but you can cancel your booking free of charge if you do so before we take a deposit.

Where you cancel (including any “no show”) a group booking and there is a non-refundable payment retained by us, this total amount is a cancellation charge to compensate the hotel for the cancellation and is not for any service. 

Our right to cancel

Your breach

We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:

·       you do not pay us when you are required to do so; or

·       you break the contract between us in any way.

If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay had/has not yet commenced, the total payment made or to be made by you for such room shall be deemed a cancellation charge and is not for any service.

11. Force Majeure

We may also cancel your reservation or appointment if an event outside of our control or the effect of any Force Majeure situation at the hotel or elsewhere (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make services available to you. In this case we will contact you to let you know as soon as possible and:

·       if you have already paid for your room, we will refund your payment to you; or

·       if you have not yet paid for your room, you will not have to make any payment to us.

Same as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. The hotel shall not be responsible or liable in any way (including financial) for any interference with or disturbance to, including cancellation or curtailment to that booking or appointment, resulting directly or indirectly from the Force Majeure situation. This does not affect your statutory rights.

12. Parking

The hotel cannot guarantee space availability in the hotel car park at any time and parking is available on a first come first serve basis.

The hotel may withdraw or suspend its parking facilities at any time without notice.

The hotel car park is strictly for the use of the hotel guests and visitors and Heath Club/ Members only.

Vehicles must be parked in the defined limited of a single parking space.

All vehicles parking in a space designed as being for use by either a ‘Disabled Permit Holder’ or ‘Authorised Permit Holder’ must clearly display an appropriate valid current permit.

All use of the hotel car park shall be entirely and absolutely at the users risk and the hotel accepts no liability for any loss or damage to any vehicle, however caused, including the removal by the hotel of any unauthoirsed or incorrectly parked vehicle from the car park.

13. Paying for your room

All bookings must be guaranteed with a valid debit/ credit card at the time of booking.

Please note we are unable to use a third party credit cards to settle any outstanding balance outside of the confirmation terms even if it was used to secure the booking. We will require a card to be physically present in order for it to be used as a means of payment to charge incidentals to your bedroom account.

All guests will be asked for a debit/ credit card (chip and pin) preauthorisation upon check-in at the hotel. Our preauthorisation policy amount is a sum of the total charges reserved for your stay (if not pre-paid), plus £50 per adult, per night to cover incidental charges to the bedroom account.

Where the reservation has not been pre-paid, a minimum pre-authorisation amount to cover the total charges reserved must be taken using debit/ credit card. Guests will be considered as ‘pay as you go’, and expected to pay for any additional services using cash or card at the hotel outlets.

Where a preauthorisation is taken, full payment must be completed upon departure (which must be chip and pinned). Where it is not possible to preauthorise the total room charges reserved, Kingfisher Hotel reserves the right to cancel your reservation at 100% cancellation fee.  For more information on cancellation, please see section 10 Cancellation.

Payment may be made by credit/debit card (Visa, Visa Debit, MasterCard, American Express). The expiry date of your debit/credit card must be later than the end of your stay. We do not accept cheques or cash at reception.

In the case of AMEX cards, particularly (but not restricted to) those issued oversees, which must be ‘swiped’ rather than chip and pinned the hotel reserves the right to check validity of the card with the AMEX voice authorisation service and/ or our Merchant. Cards which are not authoirsed will not be accepted.

Guests are required to clear all outstanding balances with Reception upon check-out.

14. Arrival and departure

Rooms are available from 3pm on the arrival date. Please let Kingfisher Hotel know if you are likely to arrive after 10pm.

Guests will be asked to provide proof of identity and nationality upon check-in. Overseas guests, excluding Republic of Ireland and Commonwealth citizens, will be asked to provide their identity card / passport details. Acceptable forms of identification are: a passport, driving licence, ID card or police warrant card.

Rooms must be vacated by 11:00am on the day of departure. Failure to leave your room by this time may result in a late check-out charge.

15. Smart TVs : Security and Data Protection

All our bedrooms and suite features a smart TV and you are invited to enjoy the many extra viewing opportunities provided. However, please note that if you input any personal account details, pin numbers, passwords or other personal information into this TV, unless all such information is removed by you before you leave your bedroom, it could possibly enable anybody entering your room after you, to gain access to those applications which you have accessed and possibly to gain access into your personal data.

Please therefore be absolutely sure to delete any personal information you have entered (whatever its nature) before leaving your bedroom. For example, if you enter your Netflix account ‘sign in’ details to access Netflix services, you must be sure to ‘sign out’ of your account – not to just simply exit the app. This is crucial for your data security. Please be advised that the hotel will not under any circumstances be responsible or liable to you in any way should you enter any information, whether you have signed out / deleted it or not.

Any decision by you to enter any information or details is done entirely at your own risk.

16. Guest own food preparation/ cooking in bedrooms and public areas

Any form of food preparation and/ or cooking in the bedrooms or public areas is strictly prohibited. This includes (but is not restricted to) the use of portable smoothie blenders, sandwich toasters, or crock-pots. In addition, kettles provided by the hotel may only be used for the purpose of boiling water to make hot beverages and not as a means of cooking/ boiling other foodstuffs (whether in water or otherwise).

17. Kingfisher Hotel expectations of you (and your group)

You must not:

·       smoke anywhere inside any Kingfisher premises. This includes the smoking of e-cigarettes. Permitted smoking areas will be identified on site. Smoking on Kingfisher premises outside of the designated smoking area will result in a £250 fine;

·       bring any pets onto hotel premises, with the exception of assistance dogs;

·       bring any potentially dangerous or hazardous materials or equipment onto Kingfisher Hotel premises;

·       use any electrical appliances that may set off the fire alarm system;

·       tamper with any fire alarms or emergency equipment;

·       utilise Kingfisher rooms to use or store items (personal or otherwise) which could in the sole opinion of Kingfisher Hotel cause damage to the room, or be a risk to the health and safety of staff or property. This includes any items with a naked flame;

·       prevent Kingfisher Hotel management, housekeeping and/or maintenance staff from access to your room(s) as and when required by Kingfisher Hotel, with housekeeping permitted full access at least once every two days;

·       remove, damage or destroy any Kingfisher Hotel property;

·       use any of the technology provided by Kingfisher Hotel to download or access any unlawful or obscene material; or cause unreasonable disturbance to our other guests or any Kingfisher Hotel staff.

 If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to Kingfisher Hotel on demand the amount required to make good or remedy such damage or loss.

 You and the members of your group must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Kingfisher Hotel room for sale either on its own or as part of a combined offer. Kingfisher Hotel will not honour any reservations made in this way and does not accept any liability for doing so. If you are a Tour Operator and wish to book rooms at a Kingfisher Hotel you should contact Kingfisher Hotel directly on 01908 562332.

 If you or your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, Kingfisher Hotel reserves the right to: 

·       cancel your reservation with immediate effect and (if appropriate) eject you from the premises;

·       cancel key cards;

·       restrict access to the hotel;

·       remove your items from the room and hotel, disposing of such items (at no cost and no liability) to a local charity to the extent such items are not collected from us within 7 days of removal;

·       retain all sums paid by you and/or charge you the full amount of your reservation; and/or

·       refuse future reservations from you and/or refuse you entry or accommodation at any of our hotels.

 Kingfisher Hotel will not be liable for any refund or compensation in such circumstances.

 Kingfisher Hotel reserves the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions (as may be updated from time to time), whether the reservation is in that name or not.

 We reserve the right to change your room allocation at any point during your stay for any reason.

18. General

FAQs

Please see our Frequently Asked Questions for further information about your stay at Kingfisher Hotel.

 Your information

We keep your personal data safe and secure. Full details about how we use your data are set out in our Privacy Notice. Similar to other commercial websites, this website and the System utilises a standard technology called cookies and web server logs to collect information about how the website and/or the System is used and how to improve them. Further details can be found in our Cookie Notice. By providing information about you and your booking group (as outlined in the Privacy Notice) when making a reservation, you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.

The contract

This contract formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

Your rights

If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.

Our liability

We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

 We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.

If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.

Save as prohibited by applicable law, we shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:

·       loss of income, sales or revenue;

·       loss of business;

·       business interruption;

·       loss of profits or contracts;

·       loss of anticipated savings;

·       loss of data;

·       loss of reputation and/or goodwill; or

·       wasted management or office time.

Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation unless the Hotel Proprietor's Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.

Applicable law

These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.

If you are a consumer you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your reservation and/or stay at Kingfisher Hotel. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

 If you are making a business reservation, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your reservation and/or stay at Kingfisher Country Club.

Severability

If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.

All rights not expressly granted in these terms and conditions are reserved.

19. Contact us

If you require further information or have any questions regarding our website or these terms and conditions, then please contact Kingfisher Hotel directly on 01908 562332.

Kingfisher Hotel Privacy Notice

This notice describes how we process your personal data.

If you book a hotel room with Kingfisher Hotel or a table in our restaurant, the controller is ‘Kingfisher Country Club Ltd’.

The address of the company is Kingfisher Hotel, Golf and Country Club, Buckingham Road, Deanshanger, MK19 6JY , United Kingdom.  Please see “How do I get in touch with you” below for contact details for specific matters.

You have the right to object to some of the processing which Kingfisher Hotel carries out.  More information about your rights and how to exercise these is set out in the section headed “Your rights” below.

This notice applies to: Bookers; Guests; Visitors; Callers; and - other customers. And, anyone contacting, visiting or using our: Website; Apps; Social Media Pages; Reservations; Guest Service Team; and – Hotel.

1.      

Summary of the purposes for processing your personal data and the legal basis for doing so:

• We process personal data to make, amend and administer room bookings, provide hotel services, process and store payment details to provide products and services (such as meals, leisure facilities and car parking). We also deal with enquires, gather customer feedback, undertake market research and direct marketing (including analysis to create profiles), in our legitimate interests to promote our business and improve our service and delivery.

• When booking with us, we don’t ask for accessibility, dietary, health or other sensitive personal data.  If you (or someone on your behalf) do provide such information to us, please be aware we may need to ask for your explicit consent.  In some cases, it may be permissible for us to have such data as it is in your vital interests that we do so.

• On our websites we use analytical cookies plus similar technologies are included in our marketing emails, as explained in cookies policy. You can reject and block cookies in your browser settings.

• We monitor social media to respond to comments or complaints about our business and with the permission of the platform owner we may reproduce your comments on our website, on the lawful basis of our legitimate interests.

 2.      

In our legitimate interests, we also seek to prevent and detect crime as well as protect our business and premises.

• In order to fulfil the above purposes:

o we disclose your personal data to payment providers, technology providers, insurers, and other specialist professional and technical service providers to manage your bookings, arrange payments, and provide services.

• We keep your data to enable us to fulfil our contract with you or to provide services, where required by law, to respond to a question or complaint, to obey rules about keeping records, to uphold or protect contractual and legal rights and/ or where it is in your or another party’s vital interests and/ or our legitimate interests. Where we process personal data on the basis of your consent, we will retain it for as long as required for the specified purpose. We also keep your data in line with any statutory limitation periods and for tax, legal or regulatory purposes.

Your rights:

• Any consent(s) you give us may be withdrawn at any time.

• You have an absolute right to object to direct marketing (and any profiling for the purposes of direct marketing) at any time.

You also have the qualified right to:

o request access, rectify, and erase your personal data; 

o object to processing for any purpose where we rely on our legitimate interests as the legal basis;

o restrict processing; and

o supply or transfer your personal data in a portable format.

Where you exercise any of your rights, we will process your personal data to comply with your request in accordance with our legal obligations.

·      You have the right to lodge a complaint with the data protection supervisory authority of the country in which you are resident, work or in which your complaint arises. For the contact details of the Information Commissioner in the UK see www.ico.org.uk, for Information Commissioner in the Isle of Man see www.inforights.im and for the Office of Information Commissioner in Jersey see https://oicjersey.org . Details of all EU supervisory authorities can be found at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080

·      We may provide additional information during the booking and check-in process and at other points at which we collect your personal data.

 3.       

If you wish to exercise your rights, please visit: http://www.kingfishercountryclub.co.uk/contact-us.html where you will find our email address info@kingfishercountryclub.com . Please select this email link which will direct you to your email browser. Please add “Privacy” in the “subject box” as your reason for contact. 

Personal information we collect: 

We collect personal information when you book with us or request or use our services.  This includes hotel and restaurant visits, using our websites or apps, or corresponding with us.  We may also receive personal data about you from another source.  This includes:

• Personal Identifiers - title, name, marital status, postal and email addresses, postcode, IP addresses and contact telephone numbers. We may also collect the names of those who are part of a group booking where necessary, and the age of children to meet your needs (e.g. to provide a cot) and enable us to confirm any restrictions that may apply to a room booking;

 • Business-to-Business Information - for corporate customers and corporate business leads and contacts: job title, business address and business email address;

 • Transaction Information - payment, reservation and booking details, including meals, beverages & car parking;

• Membership information - membership details for rewards and Kingfisher Country Club Ltd Business Account programmes; 

 • Shareholder information – where you present a Kingfisher Country Club Ltd shareholders’ card; 

 • Facebook Page Insights Data - In relation to our Facebook Pages, we may receive Insights Data from Facebook, i.e. aggregated data that can help us to understand how visitors are engaging with our Page, which may be based on personal data collected during your visit to our Page or its contents. In relation to the processing of this personal data only, we are joint controllers with Facebook Ireland Limited. Facebook Ireland Ltd has agreed to take primary responsibility under the GDPR for the processing of Insights Data and to comply with all applicable obligations under the GDPR with respect to the processing of Insights Data, so all requests and queries should be addressed to Facebook Ireland Limited. The Page Insights Controller Addendum [Link] sets out our respective responsibilities and is subject to the jurisdiction of the Irish Courts and the laws of Ireland. The Irish Data Protection Commissioner is the lead supervisory authority; and

 • Customer special requests and feedback including complaints - via direct telephone, emails and online free text fields.

Third parties, including where we are joint controllers, that we receive personal data from may include:

• Travel agents, booking agents, other agents, tour operators and schools;

• Corporate customers and public information sources;

• Comparison and review websites;

• Social networks;

• Car park operators;

• Business Account management operators;

• Market researchers;

• Marketing service providers and advertising technology providers;

• Government and law enforcement agencies;

• Other licensees in accordance with licensing requirements; 

• Other hotel providers and/ or other organisations as part of their contingency plans

4.      

Kingfisher Country Club Ltd

How do we use your information, and what is the legal basis for this use? 

• To fulfil a contract, or take steps linked to a contract. This is relevant when you want to make a reservation with us or receive other products and services from us such as meals and includes:

 o making, amending or administering your room booking and meal orders;

o providing products and services requested by you;

o verifying your identity;

o processing payments; 

o to administer your ‘My Kingfisher’ account or Business Account;

o to administer your Kingfisher Business Account;

o communicating with you;

o providing customer services, including managing complaints; and

 o alerting you by text, email or phone in the event of an unplanned incident, as a result of which we have to make alternative arrangements under our contract (or where we believe it is in your vital interests).

If the information we request is not provided, we may not be able to enter into or comply with a contract or our legal obligations;

• In our legitimate interests regarding the conduct of our business, in particular:

o   ensuring customer satisfaction, maintaining goodwill and dispute resolution

o provide technical support and investigate and process any complaints about our website or our products or services, and to maintain appropriate records for internal administrative purposes.  We reserve the right to request evidence to support any claims or complaints.

5.

To protect our business and prevent fraud;

o monitor, test and control the performance and security of our systems, networks, processes and premises to prevent and detect fraud and protect our business; 

o monitor claims/spend in relation to accommodation and Food and Beverage (including profiling); and

o if you provide a credit or debit card as payment, we use third parties to check the validity of your bank account or card details in order to prevent fraud.

o   for business performance and improvement

o monitor and record CCTV, call communications, including incoming and outgoing calls and emails for staff training, quality improvement purposes and establishing facts; and

o analyse transactions to enable us to improve our services and products and plan for our business.

o   Safety & Security of our Guests and Employees

o to protect premises and for security purposes including information recorded from CCTV;

o to monitor food safety and hygiene;

o to obtain statements from witnesses to accidents and other incidents; and

o for the detection and prevention of crime.

Developing and Marketing Products and Services;

o for raising brand awareness;

o to understand you better as a customer by analysing your transactions and other information you provide to us or which we learn through your interactions with us;

o for marketing (including creating profiles), competitions and promotions by post, email, text and push notification where permitted to do so by law (for an alternative lawful basis, see consent below); 

o we may use your data to provide personalised promotional offers to you;

o we may also use your data to provide you with personalised promotional offers on selected partner websites (for example, you might see an advertisement for our products on a partner site such as Facebook);

o we also share some of your information with marketing service and ad technology providers and digital marketing networks, such as Facebook, Google to present advertisements that might interest you.

For example we may transfer information about you to such providers so that they may recognise your devices and deliver interest-based content and advertisements to you.

6.

The information may include your name, email, device ID, or other identifier in encrypted form.  The providers may process the information in hashed form.  These providers may collect additional information from you, such as your IP address and information about your browser or operating system; may combine information about you with information from other companies in data sharing cooperatives in which we participate; and may place or recognize their own unique cookie on your browser.  These cookies may contain demographic or other data in de-identified form;

o for monitoring the use of our websites, apps and Facebook Pages in order to improve their performance, understand how people are engaging with them and optimise our media spend;

o we use personal data of some individuals to invite them to provide feedback or take part in market research; and

o for developing corporate business and applying rates.

Legal and Regulatory purposes

o in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with claims, legal process or litigation);

o to comply with health and safety legislation, including accounting for the number of individuals on our premises and logging accidents; 

o to prevent, investigate and/or report suspected fraud, terrorism, security incidents or other crime, in accordance with applicable law; and

o to anonymise personal data when we no longer need to process it.

Where we have relied on legitimate interests as the lawful basis for processing, we have carried out a balancing test. For details of these email info @kingfishercountryclub.com.

 Where you give us consent:

o we will send you emails, texts and push notifications in relation to products and services provided by us (for an alternative lawful basis see “legitimate interests” above);

o when you use our websites or apps, we place cookies and use similar technologies on your computer, mobile or other device and we use such technologies such as pixel tags and web beacons in marketing emails and communications (also see our Cookie Notice); 

o we may use credit checks if you apply for a Business Account;

o to participate in competitions we run and, if you win, to use your information for promotional purposes; 

o we will process health information, such as dietary, accessibility, and allergy information you or a party on your behalf provides to us (we may also be able to do this where it is in your vital interests); 

o when you make a donation to a charity, we will process your payment for this purpose; and

o on other occasions where we ask you for consent, we will use the personal data for the purpose which we explain at that time.

You have the right to withdraw consent at any time.

7.

For purposes which are required by law:

o to record the identity and nationality of overseas guests (excluding the Republic of Ireland and Commonwealth citizens) on check-in. These guests will be asked to complete a registration form and provide their identity card/passport details, to comply with the Immigration (Hotel Records) Order 1972, as amended. Acceptable forms of identification are: a passport, driving licence, ID card or police warrant card.  

UK;

o in response to requests by government, law enforcement authorities, or intelligence services and court orders;

o if required to comply with health and safety legislation to which we are subject;

o we may be required to share information with other licensees in accordance with local licensing requirements; and

o responding to a rights request under data protection legislation.

To protect your vital interests or those of another person:

o disclosing your personal data to the emergency services where we believe it is necessary to protect your vital interests or the vital interest of another person; and

o where you (or a person acting on your behalf) provide us with dietary or other personal health data such as allergies.

Other recipients that we disclose, transfer or share your personal data with:

Group companies

We will share your personal data with Kingfisher Country Club and other companies in the Kingfisher Country Club Ltd group for administering hotel and restaurant services & products. Details of the Kingfisher Country Club group can be found on our corporate website at www.kingfishercountryclub.co.uk.  Kingfisher Hotel shares data within Kingfisher Country Club Ltd when providing with support, advisory, IT, safety and security, including CCTV, and other services.  

8.

Kingfisher Country Club Ltd is the representative of Kingfisher Hotel. 

Service Providers

For some activities Kingfisher Hotel uses third party service providers including where we are joint controllers. Your personal data will be disclosed to such organisations where this is necessary to provide a service to you, or where it is in our legitimate interests. For example, we use third parties to:

o administer bookings;  provide Wi-Fi;  undertake customer feedback surveys; provide analytics;  send promotional offers; provide personalised advertisements; provide insurance;  provide IT development, support, maintenance and hosting, including the provision of applications and website hosting; process payments to enable you to pay by credit or debit card;  provide credit checks and fraud checks; and provide CCTV systems and maintenance.

Other parties

Personal data may be shared with regulators, government authorities and/or law enforcement officials for the prevention or detection of crime, if required by law or if required for a legal or contractual claim or regulatory purposes.

We disclose your personal data to payment providers, technology providers, insurers, and other specialist professional and technical advisers to manage your bookings, arrange payments and provide services.

With your consent, we will also disclose your personal data to Ombudsman services and Citizens’ Advice.

Restructure and sale

We may restructure our internal group of companies so that different group companies run our hotels and related services. So, for example, in the future Kingfisher Country Club Ltd (or another group company) may take over responsibility for the running and operation of hotels from Kingfisher Hotel. If this happens we will let you know and your data may be shared with such company and processed as set out in this notice.

In the event that the business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

International transfers

Sometimes we may need to send or store your data outside of the European Economic Area (the EU plus Iceland, Lichtenstein and Norway) (‘EEA’).  For example, to follow your instructions, comply with a legal duty or to work with or receive services from our service providers who we use to help run your accounts and our services.

If we do transfer information outside of the EEA, we will make sure that it is protected by using one of these safeguards:

• Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA. Some countries have been deemed adequate by the EU.

• Put in place a contract with the recipient that means they must protect it to the same standards as the EEA or use other mechanisms and measures to achieve adequate protection. We also may use the Standard Contractual Clauses published by the EU.

 • Transfer it to organisations that are part of Privacy Shield. This framework sets privacy standards for data sent between EU countries and the US. It makes sure those standards are similar to what is used within the EEA. 

 • Binding corporate rules. These are internal rules adopted by group companies to allow international transfers of personal data to entities within the same corporate group located in countries which do not provide an adequate level of protection. 

Business Account

If you apply for a Business Account a separate Privacy Notice will also apply. Further information is available by contacting us by telephone directly on 01908 562332.  

Significant automated decision-making

Like many businesses we use business rules on financial and other information in order to detect and prevent fraud. When used, these may identify a risk and, as a result, a particular transaction may not be processed.

9.

What rights do I have?

Withdrawing consent or otherwise objecting to direct marketing.

Wherever we rely on your consent, you will always be able to withdraw that consent.  We will continue to process your personal data for other purposes on a different lawful basis (other than consent) where that applies.

In some cases, we are able to send you direct marketing without your consent where we rely on our legitimate interests.  You have an absolute right to opt-out of direct marketing and any profiling we carry out for direct marketing, at any time. You can do this by clicking on the 'unsubscribe' link located in the footer of every marketing email or text. 

Other qualified rights

• You have the right to know whether or not we process information about you and to access that information.

• You have the right to update, correct and complete any information we hold about you which is inaccurate or incomplete.

• You have the right to obtain the personal data you provide to us for a contract or with your consent in a commonly used, structured and machine-readable format, and to ask us to share (port) this personal data to another controller.

• You have the right to ask that we erase or restrict (stop active) processing of your personal data.

• In addition, you can object to the processing where the lawful basis is our legitimate interests.

These rights may be limited, for example if fulfilling your request would reveal personal data about another person or you ask us to erase information which we are required by law to keep.  Where you object to us processing personal information we may have a compelling justification for processing it.  Relevant exemptions are also included within the data protection laws that apply in the UK.  We will inform you of relevant exemptions we rely upon when responding to any request you make.

To exercise any of these rights, you can get in touch with us using the details set out below. If you have concerns, you have the right to complain to the data protection supervisory authority of the EU Member State in which you are resident, work or in which your complaint arises. In the UK, the supervisory authority is the Information Commissioner. Details of all EU supervisory authorities can be found at: 

http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080 

How long will you retain my personal data?

We keep your data to enable us to fulfil our contract with you or to provide services, where required by law, to respond to a question or complaint, to obey rules about keeping records, to uphold or protect contractual or legal rights or where it is in your or another party’s vital interests or our legitimate interests. Where we process personal data on the basis of your consent, we will retain it only for as long as required for the specified purpose. We also keep your data in line with any statutory limitation periods and for tax, legal or regulatory purposes.

The period for which we will retain your personal data depends on the purposes for which we are processing it and where the same personal data is processed for two or more purposes, we will retain it for the longest period.  For example, we retain:

• CCTV recording for up to 31 days;

• for up to 1 year incoming and outgoing voice recordings (although we will keep a record of any consent you give us during a call for as long as we rely on it as the lawful basis for processing);

• for up to 25 months from your last stay, any personal data we process for managing your hotel or restaurant bookings;

• for up to 36 months after it is resolved, any personal data we process in relation to queries, complaints or feedback (other than market research surveys) relating to your hotel or restaurant booking; 

 • until a period of 3 years has elapsed since your last interaction with us, personal data we process for marketing (including profiling) purposes, unless you ask us to stop sending electronic direct marketing, in which case we will act on your request, and then keep a record of your request indefinitely;

 • for 3 years in the case of accident report forms (or for accidents relating to a child, for 3 years after the child’s 18th birthday); 

 • for up to 6 years from your last stay or access to your account, any personal data in an account you have set up with us, for example a My Kingfisher Account or Business Booker Account; 

 • for up to 6 years, financial and transactional data for the purposes of insights and analytics; and

 • for up to 7 years, financial information for accounting, business reporting, analysis and audit purposes.

In any of the cases mentioned above, we may retain the personal data for longer, if it is required for the purposes of any internal or external investigation or litigation. In these cases, it may be retained until the matter is resolved.  We may keep your data for longer in line with any limitation periods, or if we cannot delete it, e.g. for tax, legal or regulatory reasons.

You have the qualified right to request deletion of your personal data at any time, or we may choose or be obliged to erase your personal data earlier, for example if we no longer need to process it.

Cookies and other similar technologies we use

Information about the first and third parties cookies and other technologies we use is available in our Cookie Notice. 

10.

 How do I get in touch with you?

Queries and exercise of rights

If you have any queries or want to exercise any of your rights, please see the “Contact Us” page on our website where you will find our email address info@kingfishercountryclub.com Please select this email link which will direct you to your email browser. Please add “Privacy” in the “subject box” as your reason for contact. 

General data protection queries

If you have any queries about the way we process your personal data, you can get in touch at privacyofficer@kingfishercountryclub.com. 

This Privacy Notice was last updated on 21st April 2021.  Any changes to this Privacy Notice will be communicated on our website. 

Cookies Notice

Kingfisher Hotel respects your data and your privacy is important to us. For more information on how we use and protect data please see our Privacy Notice.

Kingfisher Hotel is a controller of personal data. Our address is Kingfisher Hotel, Golf and Country Club, Buckingham Road, Deanshanger, MK19 6JY , United Kingdom

If you have any queries in relation to data protection, please email us at info@kingfishercountryclub.com.

Why do we use cookies and similar technologies?

To make our websites (including our mobile sites) and app work better and to distinguish you from other users, we use cookies and similar technologies such as tagging. Cookies and similar technologies can perform functions and personalise content. The data collected can be used to send you interest based content and relevant advertisements.

What is a cookie and what do they do?

A cookie is a small text file which sits on your device or browser and assists with information flow and functionality. We use cookies to support our website (including our mobile sites) and app. For instance, some cookies help with site security or provide information to help us improve our site and information contained in certain cookies may be used to personalise content. Each cookie stores certain data that allows for specified purposes to be fulfilled.

For instance, cookies may store information about how the site or app is used which can be used for maintenance and improvement. They simply log numbers and provide grouped information about site or app navigation, this tells us if people can find what they want.

 ‘Session’ cookies, which are used for various reasons, and expire after your visit, remember for example, certain information as you navigate from one page to another so you don’t have to keep entering it.

Cookies which remember things for longer, from one session to the next, are called “persistent” cookies. Persistent cookies can do things like remember preferences and adjust content to suit you (personalisation).

Data collected informs personalised content such as advertisements.

The data collected by cookies and similar technologies may be used (on the basis of our legitimate interests) to provide personalised promotional offers to you. For example we may do this in order to send you relevant offers and promotions by email, where you permit us to do so. We may also use this data to provide you with personalised promotional offers on selected partner websites, for example, you might see an advertisement for our products on a partner site such as Facebook and Google.

We also share some of your information with marketing service and ad technology providers and digital marketing networks, such as Facebook, Google, to present advertisements that might interest you. For example, we may transfer information about you to such providers, the providers may then recognise your devices and send you interest-based content and advertisements. We may send the providers information such as your name, email, device ID, or other identifier in encrypted form and they may process your information in hashed form. These providers may collect additional information from you, such as your IP address and your browser or operating system. Information may be combined with information from other companies in data sharing cooperatives, who may place their own unique cookie on your browser. These cookies may contain demographic or other data. 

Further information on how we use your data, how you stop us sending you direct marketing communications such as emails and your other rights are set out in our Privacy Notice.

What are first and third party cookies?

Cookies can be sent by different parties.

 If the cookie comes from our site it is a first party cookie. If it comes from another site such as our marketing services or ad technology providers or business partners, it is a third-party cookie, specifically chosen by us to provide a service and a more personalised visit.

Do I have to accept cookies?

You may reject cookies and disable similar technologies. However, site and app functions will be affected. Cookies and similar technologies help our sites and app to work properly and personalise your experience. You’ll be able to browse the sites and app without them but some standard functionality, preferences and certain features will not work.

By accepting them, you allow us to improve your experience and remember information about you, which can personalise your experience.

To withdraw consent, you can reject or delete cookies. Please see the Managing Your Cookies section below on how you can adjust your browser settings. Please contact third parties directly to withdraw consent.

Consent

By browsing or using our site or app you agree that we and the selected third parties in this notice can use (as described in this notice) data collected by the cookies you allow. If you do not agree you can withdraw your consent by setting your browser to reject cookies, see below.

Managing your cookies

There are several ways to manage cookies. You can:

·       Set your browser to prevent cookies from being accepted. More information should be in your browser’s “help” menu. How to adjust your browser will depend on which browser you’re using. 

·       Set some browsers to send you an alert when a website is trying to place a cookie on your browser.

·       Block cookies by activating the setting on your browser to refuse all or some cookies. However, if you use your browser settings to block all cookies including strictly necessary cookies, site access and features can be limited or not available.

·       Use an ad blocker to block any of the tools specifically or individually, including Google Analytics.

·       Delete cookies stored in your browser by “clearing cookies”. This will only delete cookies already stored. It won’t prevent new ones being accepted unless you change the acceptance settings. Also, clearing your cookies on one browser of one device does not automatically clear them on another.  You need to clear all browsers on all devices independently.

·       Refuse specific cookies, by using that cookies opt out process in the table at the end of this notice.

More information about cookies and how to manage and delete cookies is available on external websites such as www.aboutcookies.org. Further information about advertising cookies, and how to manage them, can be found at youronlinechoices.eu (EU based).

We are not responsible for the content or cookies from external websites. If you follow a link from our website to a third party site, they will have their own privacy and cookie notice.

It’s important to note that restricting or disabling the use of cookies can limit the functionality of our websites, or prevent them from working correctly at all. If you choose not to allow cookies you will still be able to browse the platform but your experience will not be as beneficial as if you have cookies enabled.  Without persistent cookies (see definition below) you will not be able to book a room or manage any existing bookings as cookies are required for these processes to be completed.

How long do cookies last?

Different cookies can last for different lengths of time.

 Session cookies last for that website visit. Information is kept from one page to another so you don’t have to keep entering it. We use session cookies to help improve your experience with us and to support key activities that you want to undertake on our websites.

Persistent cookies are on your browser and may last for a period of time or until you delete them. They can personalise the site and remember information each time you visit. We use them to see how people engage with our site. It helps us change and develop the site and improve your experience of it.

Cookies we use

Kingfisher Hotel site makes use of cookies for a variety of different purposes. These include those that:

·        are ‘strictly necessary’ for technical reasons;

·       enable a personalized experience for visitors and registered users; and

·       allow selected third parties to collect personal data for advertising and direct marketing.

Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action, such as clicking the ‘continue’ or ‘book’ button on a particular site.

Strictly Necessary Cookies support our websites and app operation. They are essential when you move around our website or app and use its features. For example, they remember your details when you login. This allows you to access your account. Without such cookies certain services cannot be provided.

Functionality Cookies remember when you return to  the site or app and choices you have made on previous visits such as searches and which country you are from. This allows us to personalise our content for you such as enabling us to remember your preferences such as account name and location.

Analytical/Performance cookies collect information on how people use the site or app including the pages visited, which helps us develop these and improve how a site or app functions. We can see if people find things easily and improve site navigation.

Targeting/Advertising Cookies. These are cookies that record your visit to our sites, the pages you have visited and the links you have followed. They collect information about your browsing habits and track the volume of visitors and number of times an advert is displayed and clicks such adverts receive. We will use this information to make our sites and the advertising sent to you and displayed on them more relevant to you and your interests. We may also share this information with certain third party business partners for analytical purposes such as Google and to enable them (and other parties) to serve personalised advertisements to you. These cookies are also used to limit the number of times you see an advert as well as help measure the effectiveness of advertising campaigns. They are usually placed by third party advertising networks or technology providers. They remember the websites you visit and that information may also be shared with other parties e.g. advertisers.

Social Media Cookies. These cookies allow you to share what you’ve been doing on the sites on social media such as Facebook and Twitter. These cookies are not within our direct control. Please refer to the privacy policy for the relevant social media platform(s) for how their cookies work.

What are similar technologies?

Tagging works in a similar way to cookies. We use a tag called a pixel. A pixel is an image that once embedded in an email connects to a file stored on our web server and allows us to determine customer interest in our marketing emails. Tags can also be known as beacons.

These allow us to see which promotions seem of interest to our customers, and if a particular offer seems to interest you. We may use this information to send offers which appear to be more relevant to you.

You can find more information about the individual cookies and similar technology we use and the purposes for which we use them in the tables below.

Website cookies and similar technologies

The cookies and similar technologies we use are listed below. To opt out of these please see “Managing your cookies” above. Using an ad blocker enables you to individually block any cookies.

Some third parties will also drop first party cookies, normally ‘session’ ones, onto your device which may not be included in the table below.

Cookie/technology
Adara

Name
ckid/ cktst/ dph gcma/ itk/ ph

Approximate expiration
2 years

Purpose
These third party targeting / advertising cookies record information about your website activity such as pages you visit and locations you view so that we can provide you with interest based content and personalised adverts on external websites.
For more information please visit https://adara.com/privacy-promise/ and to opt out please visit https://adara.com/opt-out/

Cookie/technology
Adobe Analytics cookies

Name
s_nr/ s_cc/ s_ppv/ s_sq/ demdex/propx (where x is a number)
s_invisit
s_vni
s_vi/AMCV
fid

Approximate expiration
Session
30 minutes
1 month
2 years
5 years

Purpose
These third party analytics / performance and targeting / advertising cookies collect specific information which may be used in different combinations; this combined information is used for the purposes of reporting and analysing website and marketing performance to make improvements to our site and services. The data may also be shared so that we and others can provide you with interest based and personalised content and adverts in marketing emails and on external websites
For more information please visit https://www.adobe.com/privacy/marketing-cloud.html

Cookie/technology
Adobe Target cookies

Name
Mbox

Approximate expiration
2 weeks

Purpose
This third party advertising / targeting cookie gathers information about how you use our website. The information is used to assess the performance of tests that we run on our websites known as A/B or MVT tests.
These tests allow us to determine which version of a page or piece of content results in a better customer experience or business or technical outcome. We may also use this data to personalise your onsite experience through showing different content or experiences which we believe will be of interest to you.
For more information please visit https://www.adobe.com/privacy/marketing-cloud.html

Cookie/technology
App dynamics cookies

Name
ADRUM_BT

Approximate expiration
Session

Purpose 
This first party analytics / performance cookie gathers information about technical performance and your activity on the website to allow us to monitor technical performance, manage incidents and troubleshoot issues.

Cookie/technology
Bing

Name
First party: _uetsid/,   _uetmsclkid, _edge_v
Third party: MUID/ MUIDB, Nap, Srchd/ srchuid/ srchusr

Approximate expiration
Session
13 months
4 months
21 months

Purpose
These first and third party advertising / targeting cookies collect information about your website activity, such as the pages you have visited and the locations you have viewed, which may be used to improve the performance of marketing content and campaigns and provide you with personalised adverts on Bing platforms.
For more information please visit https://privacy.microsoft.com/en-gb/privacystatement

Cookie/technology
Facebook

Name
wd, fr, Datr

Approximate expiration
Session
3 months
2 years

Purpose
These third party advertising / targeting cookies collect visit behaviour, such as the pages you have visited and the locations you have viewed, which may be used to improve marketing activity and to provide you with personalised adverts on Facebook platforms.
For more on how Facebook use your data, including any behavioural analytics conducted, please see their privacy policy and information available at: https://en-gb.facebook.com/policies/cookies/

Cookie/technology
Flashtalking

Name
flashtalkingad1, _dpj

Approximate expiration
2 years
1 year

Purpose
These third party advertising / targeting cookies record information about your website activity, such as the pages you’ve visited and the locations you’ve viewed to enable us to provide you with interest based content and personalised adverts on external websites.
For more information please visit https://www.flashtalking.com/privacypolicy/ and to opt out please visit https://www.flashtalking.com/optout/

Cookie/technology
Foresee

Name
_4c_/ _4c_mc_

Approximate expiration
2 years

Purpose
These first party analytics / performance cookies are used to record whether a user has previously been invited to take a survey and whether they should be invited.  It also records some information about your activity which is used to assess the performance of the survey and whether there are user experience or technical issues.
For more information please visit https://www.foresee.com/privacy-policy/

Cookie/technology
Google Analytics session cookies

Name
_utmc/, _gat, __utmt, __utmb, _gid, _gac_UA-72996758-1, __utmz/__utmv, _ga/__utma/

Approximate expiration
Session, 1 minute, 10 minutes, 30 minutes, 24 hours, 90 days, 6 months, 2 years

Purpose
These third party analytics / performance cookies collect specific information which may be used in different combinations; this combined information is used for the purposes of reporting and analysing website and marketing performance to make improvements to our sites and services. The data may also be shared with other Google products so that we and others can provide you with interest based content and personalised advertisements on external websites.
More info is available at:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Cookie/technology
Google DBM

Name
_drt_, IDE, DSID, _gads, id

Approximate expiration
30 days

Purpose
These third party targeting / advertising cookies record information about your website activity such as pages you visit and locations you view so that we can provide you with interest based content and personalised adverts on external websites.
For more information please visit https://policies.google.com/privacy and to opt out please visit https://adssettings.google.com

Cookie/technology
Rocketfuel (Sizmek) session cookies

Name
Cmd/rud/eud, Ud/smd

Approximate expiration
13 months
2 years

Purpose
These third party advertising / targeting cookies are used by Rocket Fuel ad servers. They collect information about website usage including pages you’ve visited and locations you’ve viewed to provide interest based content and personalised advertisements on external websites.
For more information and to opt out please visit https://www.sizmek.com/privacy-policy/optedout/

Cookie/technology
Sessioncam

Name
_sdsat_sessioncamId/ sc.ASP.NET_SESSIONID

Approximate expiration
Session

Purpose
These third party analytics / performance cookies are used to track on page behaviour such as mouse clicks and page scrolling. This information is then analysed and used to improve the website.
For more information please visit http://sessioncam.com/privacy-policy-cookies/ and to opt out please visit https://sessioncam.com/choose-not-to-be-recorded

Cookie/technology
The Trade Desk

Name
TDID,TDCPM

Approximate expiration
30 days

Purpose
These third party targeting / advertising cookies record information about your website activity such as pages you visit and locations you view so that we can provide you with interest based content and personalised adverts on external websites.
For more information please visit https://www.thetradedesk.com/general/privacy and to opt out please visit https://www.adsrvr.org/

Cookie/technology
Premier Inns

Name
food / foodDisplayed / hold / IsLoggedIn / PIDC / userData / X-Mapping-pnaeonma / yourDetails / useraData / token / check / K-LEGACY-SECURED-JSESSIONID-mhlllalj / LEGACY-SECURED-JSESSIONID / LEGACY-SECURED-JSESSIONID-BACKUP / oactive / PIBP / PIGUEST / PIID / PILOGIN / PIRM / PIRM_TINA / tp / tcc / SRP-Test

Approximate expiration
Session or 30 minutes if logged in
180 days

Purpose
These first party functional cookies are to enable website functions. They allow us to respond to actions you take on the website such as making a booking and the retrieval of bookings in the account and manage my booking sections of the site. Without such cookies you wouldn’t be able to use all of the services our website offers.

Cookie/technology
Pixel

Purpose
We use a pixel (otherwise known as a tag or beacon) in our marketing emails to tell us if you download images from an email, or open an email, that you receive from us. A pixel is a tag and tags work in similar way to cookies. It identifies if you have opened and read an email before browsing or making a purchase.
You can stop the pixel by not downloading the images in the email, or you can unsubscribe from our marketing emails.
We also use pixels on our sites to deploy cookies and enable us to tailor interest based content and ads on external websites. To control these you can individually block them using an ad blocker.

Cookie/technology
Captify (Appnexus)

Name
uuid2

Approximate expiration
13 months

Purpose
Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads and analytics.

Cookie/technology
Adobe Audience Manager

Name
aam_uuid

Approximate expiration
30 days

Purpose
These third party targeting / advertising cookies collect specific information which may be used in different combinations; this combined information is used for the purposes of reporting and analysing website and marketing performance to make improvements to our site and services. The data may also be shared so that we and others can provide you with interest based and personalised content and adverts in marketing emails and on external websites. For more information please visit https://www.adobe.com/privacy/marketing-cloud.html

Cookie/technology
Verizon Media

Name
AO
APID
APIDTS
B
F
GUC
IDSYNC
PH
T
Y
ucs

Approximate expiration
30 days

Purpose
This is a Verizon Media tag that records information used for measurement, analytics and retargeting. These third party advertising / targeting cookies collect visit behaviour, such as the pages you have visited and the locations you have viewed, which may be used to improve marketing activity.

Queries

If you require further information or have any queries, please see our Privacy Notice or contact us at info@kingfishercoutnryclub.com.

If you have concerns, you have the right to complain to the data protection supervisory authority of the EU Member State in which you are resident, work or in which your complaint arises. In the UK, the supervisory authority is the Information Commissioner. Details of all EU supervisory authorities can be found at: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.

FOOD & BEVERAGE BOOKINGS TERMS AND CONDITIONS

GENERIC BOOKINGS’ TERMS

All bookings are subject to availability.

All bookings are subject to a discretionary service charge of 10%.

Bookings of 6 or more guests need to be placed by phone directly with our reservation team or by email.

For bookings where a deposit is taken, the deposit will be redeemed against your final bill.  In the event of a cancellation with less than 48hrs notice your deposit will not be refunded. 

Reservations can be made online through our website and using our third-party booking system “TOCK”.

Bookings can also be made directly in situ, by phone on 01908 562332 or by emailing us to fb@kingfishercountryclub.com

Please specify the day and time of your booking, number of people, contacts of main organiser and dietary requirements when placing your enquiry.

Bookings made online through our reservation system are automatically confirmed as soon as you receive email confirmation.

Enquires for bookings made by any other means are only confirmed after our team processes it, checks availability and contact you directly with confirmation. We attempt to answer to your enquires in 2 business days. If you don’t hear from us by then, please kindly contact us again.

Booking’s confirmation can be done by phone or email, to any of your contacts provided.

Card details might be required to confirm your reservation.

We do not hold your card details in file. This information is processed and secured by a third-party card processing company. For specific information on how we treat and store your data check our privacy policy.

In the event that the booking is not honoured in whole or in part, or it is cancelled with less than 7 days’ notice, a cancellation fee of £50 per person might be applied.

If we attempt to contact you to confirm your booking and are unable to reconfirm your booking 7 days prior to your required date, we reserve the right to release the table.

Special terms & conditions may apply to key dates or different experiences.

COVID-19 BOOKINGS REQUIREMENTS

All guests in your party must check in individually by using the provided NHS app QR Code.

If this is not possible, names, phone numbers and emails will be collected by our team.

All guests are required to use face coverings while indoors in our venues unless dining.

We operate with TABLE SERVICE only. Direct serving at the bar is not allowed.

Payments to be made by card, preferably.

Subject to government restrictions, at the moment the total number of guests in your party is 6. This restriction is due to be lifted by the 21^st June. Please confirm with us directly before booking your party for more than 6 guests. 

FIVE AT KINGFISHER - Specific Terms & Conditions

Bookings require 24h advanced notice.

Same day bookings and walk-in are possible, but dependent on availability.

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £50 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

On your booking day, you will be assigned a table that best suits your party size and 2 hours slot. After 2 hours the table will need to be released.

Bookings of 6 or more guests are depending on availability and need to be placed directly, by phone or by emailing us at fb@kingfishercountryclub.com

Terrace availability cannot be guaranteed, and it is dependent on weather conditions on the day.

Subject to Covid-19 restriction to be lifted by the 21^st June 2021, the maximum number of guests we can sit in one single table is 8 and it is dependent on table availability.

If your party is bigger than 8 guests, we recommend a Private Room or the party will be split in several tables, but not necessarily close to each other.

Bookings’ amendments or cancellations must be done up to 48h prior to your reservation date.

AFTERNOON TEA - Specific Terms & Conditions

Bookings require 24h advanced notice.

Same day bookings and walk-ins are NOT possible.

Dietary requirements can be accommodated where possible, but we need 24h advance notice. Due to the specificity of our offer, we cannot guarantee to accommodate dietary requirements on the day without prior notice.

Should card details or PRE -PAYMENT be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £50 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates or experiences.

Bookings of 6 or more guests are depending on availability and need to be placed directly, by phone or by emailing us at fb@kingfishercountryclub.com

Terrace availability cannot be guaranteed, and it is dependent on weather conditions on the day.

Afternoon Tea service can be assigned to the Terrace, Private Room, Bar Lounge or Conservatory Room. This will entirely depend on the daily events, occupation and management discretion.

On your booking day, you will be assigned a table that best suits your party size and 2 hours slot. After 2 hours the table will need to be released.

Subject to Covid-19 restriction to be lifted by the 21^st June 2021, the maximum number of guests we can sit in one single table is 8 and it is dependent on table availability.

If your party is bigger than 8 guests, we recommend a Private Room or the party will be split in several tables, but not necessarily close to each other.

Booking’s amendments or cancellations must be done up to 48h prior to your reservation date.

SUNDAY ROAST - Specific Terms & Conditions

Bookings require 24h advanced notice.

Same day bookings and walk-in are possible, but dependent on availability.

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £50 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

On your booking day, you will be assigned a table that best suits your party size and 2 hours slot. After 2 hours the table will need to be released.

Bookings of 6 or more guests are depending on availability and need to be placed directly, by phone or by emailing us at fb@kingfishercountryclub.com

Terrace availability cannot be guaranteed, and it is dependent on weather conditions on the day.

Subject to Covid-19 restriction to be lifted by the 21^st June 2021, the maximum number of guests we can sit in one single table is 8 and it is dependent on table availability.

If your party is bigger than 8 guests, we recommend a Private Room or the party will be split in several tables, but not necessarily close to each other.

Bookings’ amendments or cancellations must be done up to 48h prior to your reservation date.

Sunday Roast service can be assigned to the Terrace, Private Room, Banqueting Suite, Spectrum Lounge or Conservatory Room. This will entirely depend on the daily events, occupation and management discretion.

SPECTRUM LOUNGE - Specific Terms & Conditions

Bookings for the Spectrum Lounge are not required.

We run a policy of first come first served in our Spectrum Lounge.

Same day bookings and walk-in are possible, but dependent on availability.

Bookings of 6 or more guests are depending on availability and need to be placed directly, by phone or by emailing us at fb@kingfishercountryclub.com

Terrace availability cannot be guaranteed, and it is dependent on weather conditions on the day.

Subject to Covid-19 restriction to be lifted by the 21^st June 2021, the maximum number of guests we can sit in one single table is 6 and it is dependent on table availability.

PRIVATE PARTIES AND EVENTS

For private parties, events and bookings for parties bigger and 8 guests, please contact our Events Team directly on 01908 562332 or by emailing us to info@kingfishercountryclub.com.